
FAQs
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You will receive your pictures 24 hours after the shoot. For example, If you shoot ended at 10:30 am. on Mon. then on Tues. at 10:30 a.m you should receive them. If for any reason the editor needs more time we will reach out and communicate with you when you will receive your photos if for some reason that is the case.
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You will get a email from us with a WeTransfer link that will contain all your completed content.
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We accept cash, paypal, zelle, venmo, cashapp, and credit card payments made securely by our online electronic invoice system. You can pay on site, once the photoshoot has been completed by any of the mobile bank transfers mentioned, or with your credit or debit card.
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We don’t need anyone to be at the property, in fact I'm well experienced to know exactly what needs and what doesn’t need to be captured. If the listing agent or the owner want anything specific to be photographed, its best to communicate this before-hand to the photographer so that we don’t miss it.
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Please note that our photographers are not there to stage or move anyone's belongings. We will move the bare-minimum to properly take a photo, but it is required that the home occupant and agent prepare the home to its best conditions prior to scheduling with one of our photographers. Here are some helpful tips to get your listing ready for the photoshoot.
Please keep pets out of sight or in a room where they can comfortably stay put while the photo session is taking place.
Hide all pet items such as doggy bowls, toys, beds etc.
Turn on all major light fixtures around the house (lamps can be kept off)
Hide or remove all trash cans (inside & outside of home)
Remove all garden tools including hoses & sprinklers.
Remove covers from BBQ’s
Sweep or blow-off driveways, sidewalks, or paver patios.
Keep swimming pool free of toys, floaties, balls etc.
Remove excessive leaves from pool.
Clear all kitchen countertops from non-relating kitchen utilities.
Remove magnets, notes, and personal photos off refrigerator.
If you do not want your personal photos to appear in the shot, please remove them.
All toilet seats down, hide bath products, remove floor mats, remove personal towels, and clear sinks from excessive amount of bathroom products.
Remove excessive shampoo bottles, or bathing products from shower or keep out of sight.
Shut off all ceiling fans, and televisions.
Do a thorough cleanup; make beds, clean floors, clean shower doors, sinks, etc.
Wipe down windows from any excessive stains.
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If you are scheduled for a photoshoot and need to cancel for any reason, you may do so no later than 12 pm the day before. If after 12pm you decide to cancel, a cancellation fee may be applied.
If the photographer shows up to the job site and the property does not meet our standards of quality. (if you ordered photo manipulation (declutter) and we discussed what all was needed then please excuse this) Such as, the home not being organized, dirty and or not ready for professional photography. The photo session can be cancelled, and a $60 rescheduling fee will be applied.